Return PolicyUpdated 3 months ago
Refund Policy for Digital Offers. Our refund policy for our various digital services and offerings are as follows:
Bullet Journal Basics & Beyond: Sales are final. Email support [at] bulletjournal [dot] com with questions.
Bujo Membership: No refunds are currently available for our membership subscriptions. However, you can cancel your membership at any time by contacting us at least seven business days before your next renewal date via email at support [at] bulletjournal [dot] com with “CANCEL MEMBERSHIP” in the subject line. No refunds are available for early termination of an annual membership. Access will continue until the end of your prepaid period.
Writing for Being: You can be completely refunded to the original form of payment by canceling before the 2nd live session of the program. Email support [at] bulletjournal [dot] com with “Writing for Being Cancelation” in the subject line.
Refund Policy for Physical Products. We use fulfillment centers to process our orders and due to their policies, they do not accept returned items that have been opened and do not record their returns as they dispose of open items. If the item(s) are unopened (manufacturer seal is still intact and unbroken), you can return it to the warehouse with the order slip that came with the package to the address listed on the package within 60 days of purchase. We do not pay for the shipping on returned items, so please notify support when you have rendered it to the carrier as the warehouses do not notify us. This will help us check on the status. Once the warehouse marks “returned”, we can issue a refund or exchange.
Damaged Product: If you have chosen an insured shipping option, we are more than happy to replace the order. Please contact our team at support [at] bulletjournal [dot] com with a photo of your damaged product so that we can provide you with the proper support. If you receive a damaged product and you opted for regular shipping when placing your order, unfortunately, we are unable to refund or replace these items. (It seldom happens, but damage can occur during shipping). Please consider this when choosing your shipping option.
Return for refund: Please note that we do not accept any returns of books that have been used under any circumstance, or if they have been opened (plastic seal is broken). There are two ways to return unopened merchandise and here are the steps:
You can do a “return to sender” or refuse the package; this is the safest option as it will have tracking still available to track the transit back to the warehouse.
Send it back by regular mail to the “shipped from” address found on the package (the original envelope / box); we do not reimburse for shipping if done this way.
Please include the slip that has your order number & details, name and address; otherwise the warehouse will not know who it belongs to and cannot update the return under your order.
Most importantly, you must let us know (by email) when you send it back, as we are not automatically notified. We have to check manually for each order, and with your help we can properly process the return and issue a refund for the purchase price.
Once the return reaches the warehouse, it may take up to a few days to scan the return back into their system. Once this has been done, we can issue the refund of the purchase price.
Cancellations: Unfortunately, we can’t offer cancellations. As soon as you place an order for a product, the order is handled directly by our fulfillment centers. We are happy to provide refunds where they are available (see above). We will not reimburse return shipping and the warehouse will not record opened items as returns. Please see our full Shipping & Delivery Policies here.
More can be found here.