Return PolicyUpdated 6 days ago
We use fulfillment centers to process our orders and due to their policies, they do not accept returned items that have been opened and do not record their returns as they dispose of open items.
If the item(s) are unopened (manufacturer seal is still intact and unbroken), you can return it to the warehouse with the order slip that came with the package to the address listed on the package. We do not pay for the shipping on returned items, please notify support when you have rendered it to the carrier as the warehouses do not notify us, this will help us check on the status, once the warehouse marks returned, we can issue a refund or exchange.
Return for Refund
Please note we will not accept any returns of books that have been used under no circumstances, or if they have been opened (plastic seal is broken). There are two ways to return (unopened) and here are the steps.
You can do a “return to sender” or refuse the package, this is the safest option as it will have tracking still available to track the transit back to the warehouse
Send it back by regular mail to the address found from the package if the actual envelope/box (Shipped from), we do not reimburse for return shipping if done this way
Please include the slip that has your order number & details, name and address, the warehouse will not know who it belongs to and update the return under your order
Most importantly, you must let us know (by email) when you send it back, we are not notified of returns automatically, and have to check manually for each specific orders, you letting us know will allow us to to be aware and can check on your order for the return properly issue a refund for the purchase price
Once it reaches the warehouse, it takes them up to a few days to scan it back into their system, once this is done, we issue the refund of the purchase price