Return Policy

Refund Policy

Digital Products & Services

Bullet Journal Basics & Beyond: All sales are final. For inquiries, email [email protected].
Bujo Membership: No refunds are available for membership subscriptions. You may cancel at any time by emailing [email protected] with “CANCEL MEMBERSHIP” in the subject line at least seven business days before your renewal date. Annual memberships are non-refundable, but access remains available until the prepaid period ends.
Writing for Being: A full refund is available if you cancel before the second live session. To request a refund, email [email protected] with "Writing for Being Cancellation" in the subject line.

Physical Products

We partner with fulfillment centers that do not accept returns of opened items. If your item is unopened (with the manufacturer’s seal intact), you may return it within 60 days of purchase by shipping it back to the warehouse at the address listed on your package, along with the original order slip.

Customers are responsible for return shipping costs.
Notify [email protected] when returning an item, as our fulfillment centers do not automatically inform us of returns.
Refunds or exchanges will be processed once the warehouse marks the item as “returned.”

Damaged Products

If you selected insured shipping, we will replace your damaged order. Email [email protected] with a photo of the damaged product.
If you opted for regular shipping, we cannot offer refunds or replacements for damaged items. (While rare, shipping damage can occur—please consider this when selecting your shipping option.)

Returns for Refund

We do not accept returns for used or opened books under any circumstances. If your item is unopened, you may return it using one of the following methods:

Return to Sender: Refuse the package upon delivery to maintain tracking visibility.
Mail it Back: Ship it to the “Shipped From” address on the package. (Return shipping is non-reimbursable.)

Important:

Include your order slip with your name and order details. Without this, the warehouse cannot process your return.
Notify us via email when you send the return, as we are not automatically informed.
Once received, it may take a few days for the warehouse to scan and process your return before we issue a refund for the purchase price.

Cancellations

" I emailed right away after ordering to cancel, I didn't get a response until later that it could not be canceled"

Once an order is placed, it is immediately processed by our fulfillment center, making cancellations difficult. Please note that we are a small team and do not operate 24/7. If you email us late Friday, over the weekend, or on a holiday, we won’t see your request until the next business day.

Even in cases where we receive your request quickly, we often need to coordinate with the warehouse, which may respond after the cancellation cutoff. If your order has already been assigned a tracking number, cancellation is no longer possible. However, a refund can be issued if the package is returned unopened to the warehouse.

Refunds, where applicable, will be processed as per the policies above.

Please see our full Shipping & Delivery Policies here.

More can be found here.