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Carriers are currently experiencing a host of different issues due to the ongoing effects of the pandemic. They’re simply understaffed and their systems are overwhelmed, resulting in a lot of inconsistent updates. This is a known issue for many major carriers impacting countless small businesses, including ours.
This in turn may affect your order in the following ways:

Pre-shipment Status: When they don’t update their system, it often looks as though it’s still in our warehouse even though it’s already been picked up by them. 
Delayed Updates: You’ll automatically receive the same updates we do, at the same time we do. This makes it impossible for us to provide any additional information regarding delivery dates. 
Delivery Estimates: The shipping estimates we provide are based on their estimates. Because their systems are backed up, it means their delivery estimates are often inaccurate. 
Delayed Delivery: Because their systems are backed up, many shipments are arriving much later than estimated. 
Inconsistent Delivery: This issue may result in a later order being delivered before an earlier one
We realize this isn't what you want to hear, but we wanted to be as transparent as possible. We’re a very small team doing our best to navigate this time, and we really appreciate your patience and understanding!

Shipping Delays

Hi there, 

Unfortunately, it is often not possible to change the order or cancel. We are closed on the weekends and evenings and work regular US business hours, a very small team, and can't always read emails/requests soon after it is sent. The warehouses pull and fulfill orders around the clock which makes a very small window of time when any changes can be made. 

If we are able to make the changes, we are happy to do so! If you are wanting to add another product to the existing order that has already been made, please note that we cannot do this and you will have to place a separate order. When we are able to edit an existing order, it can only be to change a color or replace with a product of the same value. 

BuJo Team

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