Program Terms & Conditions (“Terms of Purchase”)Updated 10 days ago
Program Terms & Conditions
(“Terms of Purchase”)
This Agreement sets forth the terms of purchase for your purchase from Lightcage, LLC.
By placing your Order with Lightcage, LLC (the “Company”), by clicking “accept,” or by using the Services, you agree to be bound by this Agreement. If you do not agree with these terms, you should leave the Company website or the applicable purchase page and discontinue use of the Services immediately.
In these terms and conditions, “We/us/our/The Bullet Journal®” means Lightcage, LLC. “You/your” means you as a user of the Website and/or Customer of the Program/Services.
The Company provides a variety of educational resources, training materials, and physical products related to The Bullet Journal® method, with the digital products delivered digitally and through online courses or programs (as described below). Digital program content will be delivered on-line through the program website, or as otherwise indicated on your Order form page. If your purchase includes an online Program or Membership site access, you will use a unique username and password that should only be used by you to access the Content. Sharing log-in information, call-in numbers, passwords, and protected links with non-members is prohibited and will result in removal from the program.
Bullet Journal Basics & Beyond is a clear and comprehensive learning experience (in a digital course format) providing training on The Bullet Journal® Method and taught by Bujo® inventor Ryder Carroll. It includes more than 2 hours of video training contained in over 60 interactive lessons, including on topics such as the origin of the method, the system, the practice, and more.
Bujo U Community Membership offers monthly and annual subscriptions to The Official Bullet Journal® Community, where you can access exclusive Bullet Journal content, live events, and interactive learning experiences.
Physical Products including various official Bullet Journal® notebooks, writing utensils, and Bullet Journal® accessories like the guide pack, gift cards and more.
Payment. Payment is required before beginning the program or services, as indicated on your Order form, and may be a one-time fee, or a monthly or other recurring fee, as applicable. Please check the details of your Order form or Order page for the information specific to your Order. You agree to pay the amount agreed for the product(s) or services selected. The Company is not responsible for any overdraft charges, over limit charges, or NSF fees charged by your bank or credit card company. Fees for Services may be pre-paid or by installment, as indicated on your Order form. Failure to make an installment payment will result in suspension or termination of the Services. The Company does not guarantee any specific results from use of the Services. The Company does not make any representations or warranties as to specific outcomes or results.
Refund Policy for Digital Offers. Our refund policy for our various digital services and offerings are as follows:
Bullet Journal Basics & Beyond: Sales are final. Email support [at] bulletjournal [dot] com with questions.
Bujo Membership: No refunds are currently available for our membership subscriptions. However, you can cancel your membership at any time by contacting us at least seven business days before your next renewal date via email at support [at] bulletjournal [dot] com with “CANCEL MEMBERSHIP” in the subject line. No refunds are available for early termination of an annual membership. Access will continue until the end of your prepaid period.
Writing for Being: You can be completely refunded to the original form of payment by canceling before the 2nd live session of the program. Email support [at] bulletjournal [dot] com with “Writing for Being Cancelation” in the subject line.
Refund Policy for Physical Products. We use fulfillment centers to process our orders and due to their policies, they do not accept returned items that have been opened and do not record their returns as they dispose of open items. If the item(s) are unopened (manufacturer seal is still intact and unbroken), you can return it to the warehouse with the order slip that came with the package to the address listed on the package within 60 days of purchase. We do not pay for the shipping on returned items, so please notify support when you have rendered it to the carrier as the warehouses do not notify us. This will help us check on the status. Once the warehouse marks “returned”, we can issue a refund or exchange.
Damaged Product: If you have chosen an insured shipping option, we are more than happy to replace the order. Please contact our team at support [at] bulletjournal [dot] com with a photo of your damaged product so that we can provide you with the proper support. If you receive a damaged product and you opted for regular shipping when placing your order, unfortunately, we are unable to refund or replace these items. (It seldom happens, but damage can occur during shipping). Please consider this when choosing your shipping option.
Return for refund: Please note that we do not accept any returns of books that have been used under any circumstance, or if they have been opened (plastic seal is broken). There are two ways to return unopened merchandise and here are the steps:
You can do a “return to sender” or refuse the package; this is the safest option as it will have tracking still available to track the transit back to the warehouse.
Send it back by regular mail to the “shipped from” address found on the package (the original envelope / box); we do not reimburse for shipping if done this way.
Please include the slip that has your order number & details, name and address; otherwise the warehouse will not know who it belongs to and cannot update the return under your order.
Most importantly, you must let us know (by email) when you send it back, as we are not automatically notified. We have to check manually for each order, and with your help we can properly process the return and issue a refund for the purchase price.
Once the return reaches the warehouse, it may take up to a few days to scan the return back into their system. Once this has been done, we can issue the refund of the purchase price.
Cancellations: Unfortunately, we can’t offer cancellations. As soon as you place an order for a product, the order is handled directly by our fulfillment centers. We are happy to provide refunds where they are available (see above). We will not reimburse return shipping and the warehouse will not record opened items as returns. Please see our full Shipping & Delivery Policies here.
Shipping Policy. We offer a variety of shipping options depending on your (delivery) location. Please note that shipping providers are third party providers that we do not control. From time to time shipping (even “post-covid”) can continue to experience delays or inconsistencies that are beyond our control. Please note that if you select expedited shipping, it applies only to the shipping times and not standard handling and processing times which typically take at least 24 hours (excluding weekends and holidays), sometimes longer depending on when the order is placed. The shipping time begins once the package has departed the distribution center and has been rendered to the carrier. Please see our full Shipping & Delivery Policies here.
Confidentiality & Non-Disclosure Agreement. You are free to speak, write and share about your own experiences from the Programs, but you agree to keep all information shared by others confidential, including all information shared by others inside of the on-line community associated with the Program. This provision specifically applies to and includes content shared within the membership course, where applicable, and any private Facebook group, or similar forum if used. If you have any questions about the applicability of this provision, please contact us via email at support [at] bulletjournal [dot] com.
Communications. The online community associated with the Program is intended to be a supportive, respectful and positive community for all involved. Communicating disrespectfully to any other members of the group constitutes grounds for removal from the Program and any associated online forum, which decision shall be in the sole discretion of the Company.
Term. This Agreement will be effective consistent with the term indicated on your Order form or Order page. Failure to pay for the Program or Services consistent with the program requirements will result in termination of the Program prior to the end of the applicable term, and your access to Program materials or ongoing Services will be discontinued. Additional fees may be accrued in the event you continue to access the Program website or continue to use the Services after any failure to pay for said services.
Reservation of Rights. Company reserves the rights to remove you from the Program or Services for cause, whether a breach of this contract, an act of misfeasance against the Company, a representative of the company or a participant of a group program, or other inappropriate action, which may include any action which causes a disturbance amongst the group, or otherwise negatively impacts the experience of others participating in any program offered by the Company. Such a determination shall be made solely by the Company. You agree that your exclusive remedy in such a scenario, if any, will be limited to the refund of any amount paid to participate in the services or program.
Media Consent. As an attendee of an Event or Service being offered by the Company, you agree that as a condition of participation, the Company may create or produce video, photo, and audio recordings of the Event or Service that may include you (the “Recordings”). You agree that Company has permission to record your voice, sounds, conversation, commentary, image, and likeness in the Recordings, and hereby grant the Company a perpetual, worldwide, irrevocable, royalty-free right and license to use the Recordings (including revised or edited versions of the Recordings) for any commercial purpose, including future marketing or advertising purposes without limitation. If you attend an online or virtual Event or Service, you may choose not to participate in the Recordings by turning your video and audio off at the start of the Event or Service.
Data Scraping Prohibited. Data scraping or data mining of any kind from this website, or from any Events, Services, platforms, groups, or online forums operated by the Company is strictly prohibited. Copying, removing, or otherwise scraping data, information or content, regardless of the reason, from the website, or from any Events, Services, platform, group, or online forum operated by the Company is a violation of these Terms and will result in your immediate removal from any program or services offered by the Company, including from within any platforms, groups, or online forums associated with those services, without refund or recourse, which decision shall be in the sole discretion of the Company.
Disclaimer. USE OF THE PROGRAM OR SERVICES COVERED BY THIS AGREEMENT AND ANY CONTENT PROVIDED THEREIN IS AT YOUR OWN RISK. The Company and its employees, representatives and agents are not responsible for any physical or non-physical damages imagined, perceived, or otherwise sustained as a result of the use of the Program or Services or any content provided as part of the Program or Services. The Services provided through the Program are provided for educational and informational purposes only, and you bear sole responsibility for the use and implementation of these services in your personal or professional life. You are free to reject any advice, suggestions or requests made during the Program at any time. There are no guarantees as to the progress or outcomes that may result from the Services and you are responsible for the results you achieve. THE PRODUCTS AND SERVICES OFFERED BY THE COMPANY ARE NOT SUITED FOR EVERYONE. THE CREATORS OF ANY PRODUCTS, SERVICES OR PROGRAMS OFFERED HEREIN OR IN CONNECTION HEREWITH DO NOT ASSUME, AND SHALL NOT HAVE, ANY LIABILITY TO USERS FOR INJURY OR LOSS IN CONNECTION THEREWITH. WE MAKE NO REPRESENTATIONS OR WARRANTIES AND EXPRESSLY DISCLAIM ANY AND ALL LIABILITY CONCERNING ANY DECISION, ACTION OR OUTCOME FOLLOWING THE PRESENTATION OF INFORMATION OFFERED OR PROVIDED WITHIN OR THROUGH THE PROGRAM, SERVICES OR WEBSITE.
Medical Disclaimer. THE INFORMATION, PROGRAMS, OR SERVICES CONTAINED HEREIN ARE NOT SUBSTITUTES FOR ANY PROFESSIONAL ADVICE OR TREATMENT, INCLUDING THE ADVICE AND TREATMENT OF A LICENSED HEALTHCARE PROFESSIONAL. The information offered through this site or through any of the programs or Services provided by the Company are educational only and do not replace professional medical advice, diagnosis or treatment. If you have questions or situations requiring professional or medical advice, you should consult with an appropriately trained and qualified specialist, such as a licensed physician, psychologist, or other healthcare professional. Never disregard the medical advice of a psychologist or other healthcare professional, or delay in seeking such advice because of the information offered or provided within or through the program, services or website.
Live Event Disclaimer. USE OF THE EVENT OR SERVICES COVERED BY THIS AGREEMENT
AND ANY CONTENT PROVIDED THEREIN IS AT YOUR OWN RISK. The Company and its
representatives are not responsible for any physical or non-physical damages imagined,
perceived, or otherwise sustained as a result of the use of the Services, the Facility hosting
the Event, or any information or content provided as part of the Event, including
information provided by 3rd party presenters or other experts. The Services provided
through the Event are provided for educational and informational purposes only, and You bear sole responsibility for the use and implementation of these Services in your life. You are free to reject any advice, suggestions or requests made during the Event at any time. There are no guarantees as to the progress or outcomes that may result from the Services and You are responsible for the results You achieve. You agree that we are not, nor shall ever be, liable to You or anyone else for any direct, indirect, incidental, consequential, special, exemplary, punitive or any other damages arising out of your participation in the Event, including due to the actions, statements or behavior of any third parties or other participants, or conditions of the host Facility. Notwithstanding anything contrary in this Agreement, at all times damages shall be limited to the amount paid, if any, by You to the Company for the Services provided through the Event.
Earnings Disclaimer. RESULTS ARE NOT GUARANTEED. Any statement made on the website or in the program regarding income or earnings are provided as examples only, and do not guarantee you future earnings or income. Please note that the stated results are not typical and there is no guarantee that you will achieve the same or similar results. As with any endeavor, results may vary, and depend on a wide variety of factors including, but not limited to, your skill, knowledge, ability, dedication, business savvy, network, and financial situation. The use of any products or services offered through the Company should be based on your own due diligence. You agree that the Company (including its agents, representatives, sponsors, promoters, advertisers or affiliates), are not responsible for the success or failures you experience in your business or personal life.
Relationship. Nothing contained in this Agreement shall be interpreted or construed to create a joint venture, partnership, employment or agency relationship of any kind.
Modification. The Company may modify this Agreement from time to time as required to protect our offerings and services. We will not modify material terms after your purchase without providing notice and obtaining your consent. You agree to be bound by the terms of this Agreement that are in place and posted to the Company’s website at the time of your purchase. You should review this Agreement regularly if you make a recurring purchase or multiple purchases through this Website to keep apprised of any changes.
Assignment. No assignment of this Agreement (attempt to transfer your rights under this Agreement) is permitted, without prior written permission from the Company. Any attempt to do so shall constitute a default or violation of this Agreement which shall be immediately void. The Company’s rights and obligations, in whole or in part, under this Agreement may be assigned or transferred by the Company.
Third Party Beneficiaries. This Agreement is solely for the benefit of the parties and their successors and permitted assigns, and does not confer any rights or remedies on any other person or entity.
Governing Law. This Agreement and any action related thereto shall be governed by the laws of the State of New York without regard to its choice of law principles. The parties consent to exclusive jurisdiction and venue in federal and state courts sitting in Kings County or New York County, (Brooklyn or Manhattan) New York.
Dispute Resolution & Binding Arbitration. In the event of a dispute arising under or relating to this Agreement, the Content, or the Website (each, a “Dispute”), either party may elect to finally and exclusively resolve the dispute: first, by confidential mediation, to be conducted by a mutually selected, qualified neutral, third-party attorney/mediator located in Brooklyn or Manhattan in New York City, New York, which mediation may occur in-person, online (via webcams), or telephonically, and shall be scheduled within 30 days of either party providing the other with a request to mediate; second, by confidential, binding arbitration governed by the Federal Arbitration Act (“FAA”). Any election to arbitrate, at any time, shall be final and binding on the other party. IF EITHER PARTY CHOOSES ARBITRATION, NEITHER PARTY SHALL HAVE THE RIGHT TO LITIGATE SUCH CLAIM IN COURT OR TO HAVE A JURY TRIAL. DISCOVERY AND APPEAL RIGHTS MAY ALSO BE LIMITED IN ARBITRATION. All disputes will be resolved before a neutral arbitrator whose decision shall be final except for a limited right of appeal under the FAA. Any court in Kings or New York County may enforce the arbitrator’s award. The arbitration may be conducted in person, through the submission of documents, by phone, or online and shall be conducted by a qualified JAMS or similarly experienced arbitrator. If conducted in person, the arbitration shall take place in Brooklyn or Manhattan in New York City, New York. The parties may litigate in court to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. In addition, we may litigate in court to seek injunctive relief.
Force Majeure. If a party is prevented from fulfilling its obligations under this Agreement for one of the following reasons beyond the party’s reasonable control, including due to a national environmental or military emergency, such as fire, flood, explosion, war, strike, embargo, government regulation, or civil or military authority, or acts or omissions of carriers, transmitters, providers, vandals, or hackers (a “force majeure event”), the time for that party’s performance will be extended for the period of the delay or inability to perform due to such occurrence; provided, however, that You will not be excused from payment of any sums of money owed by you to the Company; and provided further, however, that if a party suffering a force majeure event is unable to cure that event within thirty (30) days, the other party may terminate this Agreement.
Construction. This Agreement shall be construed fairly and not interpreted for or against either party. Any remedies available to the Company, including any set forth in this Agreement, are not exclusive and are in addition to any other rights or remedies available to it at law or in equity.
Binding Effect. This Agreement shall be binding upon, and inure to the benefit of the respective parties hereto, their successors, heirs, representatives, and permitted assigns.
Damage Waiver. Under no circumstances whatsoever shall we be liable to you or anyone else for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages under this Agreement, arising out of your participation in the Program including due to the actions, statements or behavior of any third parties or participants of the Program. This provision applies even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained in this Agreement, the Company’s liability to you for any cause whatsoever and regardless of the form of action, will at all times be limited to the amount paid, if any, by you to the Company for the services during the term of the Program or membership.
Intellectual Property. All materials provided to you as part of your Program or Services which are the subject of this Agreement are proprietary and may not be duplicated, copied, reproduced, published or displayed in any form without the prior express written permission of the Company. You may not re-use, perform, modify, transmit, re-post or use in any way the content or any derivative works thereof, without the prior express written permission of the Company. All trademarks, logos, and service marks displayed on any materials provided as part of your Program or Services under this Agreement are protected by U.S. and International copyright and Intellectual Property laws. Access to any materials or content online or otherwise as part of the Program or Services subject to this Agreement should not be construed as granting any license or right to duplicate said content, including trademarks, logos and service marks of the Company or any third-party.
Waiver. The waiver by either party of any breach or default in performance shall not be deemed to constitute a waiver of any other or succeeding breach or default. The failure of any party to enforce any of the provisions herein shall not be construed to be a waiver of the right of such party thereafter to enforce such provisions.
Severability. If any provision of this Agreement, or any portion thereof, is held to be invalid and unenforceable, then the remainder of this Agreement shall nevertheless remain in full force and effect, and the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.
Indemnity. You agree to indemnify, defend and hold harmless the Company, its subsidiaries, affiliates, and their officers, managers, employees, agents, attorneys, representatives or assigns from any claims, liability, damages, losses, harm, costs and expenses, including legal fees and expenses or any other detriment incurred by You in any claims arising out of this Agreement, your use of the Services, any breach of this Agreement, including breach of your representations and warranties set forth above, or if any content that you post or publish while using the Services causes the Company to be liable to a third party.
Voidability. This Agreement cannot be voided by not logging in to the Member or Program website, where applicable, by not accessing or using the Services as delivered, by not attending the Program, or in any other way attempting to avoid viewing or taking delivery of the Program or Services as outlined. These actions will not void your Agreement or permit you the right to a refund.
Entire Agreement. This Agreement represents the entire understanding and agreement of the parties relating to the Program or Services purchased, and any and all prior agreements, understandings, and representations, whether express or implied, written or oral, regarding the Program or Services, are of no further force and effect. In order to participate in certain portions of the Program or Services, you may be notified that you may be required to agree to additional terms and conditions as the program is revised over time. You may receive a copy of this Agreement at any time by emailing the Company at support [at] bulletjournal [dot] com and requesting a copy of your “Terms of Purchase.”
Contact. If you have any questions regarding this Agreement or any aspect of our services, please contact the Company at support [at] bulletjournal [dot] com.
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