Bullet Journal Basics & Beyond: All sales are final. For inquiries, email support@bulletjournal.com. Bujo Membership: No refunds are available for membership subscriptions. You may cancel at any time by emailing support@bulletjournal.com with “CANCEL

<h3 data-end="144" data-start="121" id="isPasted" style="text-align: center;">Refund Policy</h3><h4 data-end="184" data-start="146" id="digital-products--services">Digital Products &amp; Services</h4><ul data-end="862" data-start="186"><li data-end="298" data-start="186">Bullet Journal Basics &amp; Beyond: All sales are final. For inquiries, email <a data-end="293" data-start="268" rel="noopener">support@bulletjournal.com</a>.</li><li data-end="646" data-start="299">Bujo Membership: No refunds are available for membership subscriptions. You may cancel at any time by emailing <a data-end="443" data-start="418" rel="noopener">support@bulletjournal.com</a> with &#x201C;CANCEL MEMBERSHIP&#x201D; in the subject line at least seven business days before your renewal date. Annual memberships are non-refundable, but access remains available until the prepaid period ends.</li><li data-end="862" data-start="647">Writing for Being: A full refund is available if you cancel before the second live session. To request a refund, email <a data-end="799" data-start="774" rel="noopener">support@bulletjournal.com</a> with &quot;Writing for Being Cancellation&quot; in the subject line.</li></ul><hr data-start="864" data-end="867"><h4 data-end="897" data-start="869" id="physical-products">Physical Products</h4>We partner with fulfillment centers that do not accept returns of opened items. If your item is unopened (with the manufacturer&#x2019;s seal intact), you may return it within 60 days of purchase by shipping it back to the warehouse at the address listed on your package, along with the original order slip.<ul data-end="1494" data-start="1211"><li data-end="1267" data-start="1211">Customers are responsible for return shipping costs.</li><li data-end="1402" data-start="1268">Notify <a data-end="1304" data-start="1279" rel="noopener">support@bulletjournal.com</a> when returning an item, as our fulfillment centers do not automatically inform us of returns.</li><li data-end="1494" data-start="1403">Refunds or exchanges will be processed once the warehouse marks the item as &#x201C;returned.&#x201D;</li></ul><hr data-start="1496" data-end="1499"><h4 data-end="1528" data-start="1501" id="damaged-products">Damaged Products</h4><ul data-end="1880" data-start="1530"><li data-end="1680" data-start="1530">If you selected insured shipping, we will replace your damaged order. Email <a data-end="1639" data-start="1614" rel="noopener">support@bulletjournal.com</a> with a photo of the damaged product.</li><li data-end="1880" data-start="1681">If you opted for regular shipping, we cannot offer refunds or replacements for damaged items. (While rare, shipping damage can occur&#x2014;please consider this when selecting your shipping option.)</li></ul><hr data-start="1882" data-end="1885"><h4 data-end="1916" data-start="1887" id="returns-for-refund">Returns for Refund</h4>We do not accept returns for used or opened books under any circumstances. If your item is unopened, you may return it using one of the following methods:<ol data-end="2292" data-start="2084"><li data-end="2176" data-start="2084">Return to Sender: Refuse the package upon delivery to maintain tracking visibility.</li><li data-end="2292" data-start="2177">Mail it Back: Ship it to the &#x201C;Shipped From&#x201D; address on the package. (Return shipping is non-reimbursable.)</li></ol>Important:<ul data-end="2657" data-start="2311"><li data-end="2428" data-start="2311">Include your order slip with your name and order details. Without this, the warehouse cannot process your return.</li><li data-end="2516" data-start="2429">Notify us via email when you send the return, as we are not automatically informed.</li><li data-end="2657" data-start="2517">Once received, it may take a few days for the warehouse to scan and process your return before we issue a refund for the purchase price.</li></ul><hr data-start="2659" data-end="2662"><h4 data-end="2688" data-start="2664" id="cancellations">Cancellations</h4>&quot; I emailed right away after ordering to cancel, I didn&apos;t get a response until later that it could not be canceled&quot;Once an order is placed, it is immediately processed by our fulfillment center, making cancellations difficult. Please note that we are a small team and do not operate 24/7. If you email us late Friday, over the weekend, or on a holiday, we won&#x2019;t see your request until the next business day.Even in cases where we receive your request quickly, we often need to coordinate with the warehouse, which may respond after the cancellation cutoff. If your order has already been assigned a tracking number, cancellation is no longer possible. However, a refund can be issued if the package is returned unopened to the warehouse.Refunds, where applicable, will be processed as per the policies above.<span style="font-size:12pt;font-family:Cambria,serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please see our full&#xA0;<a href="https://help.bulletjournal.com/en-US/articles/shipping-&amp;-delivery-17360" style="text-decoration:none;"><span style="font-size:12pt;font-family:Cambria,serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Shipping &amp; Delivery Policies here</a><span style="font-size:12pt;font-family:Cambria,serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">More can be&#xA0;<a href="https://help.bulletjournal.com/en-US/program-terms-and-conditions--(%E2%80%9Cterms-of-purchase%E2%80%9D)-404133">found here</a>.

Return Policy

Back to bulletjournal.com

Bullet Journal Help

Shipping & Delivery

My Notebook Arrived Damaged!

Why Did My Expedited and Express Shipping Take Longer?

Cancel My Order

Canada, Australia, and New Zealand

I put in the wrong address! Can I change it?

Why hasn't my order shipped yet?

The Plans

Membership Plans

Who Invented the Bullet Journal Method?

What Notebook Should I Use?

Is There a Right Way to Bullet Journal?

How Many Bullet Journals Do I Need Per Year?

Pen or Pencil?

How Do I Use the Pocket Notebooks?

Special edition and annual color notebooks

About the Bullet Journal Method

The Bullet Journal Notebook?

Where Can I Buy The Bullet Journal Notebook?

Do you sell just the stickers from the Notebook?

Bullet Journal Products

Media Inquiries

Submit an Article For the Blog

Can I Write A Book About the Bullet Journal®?

Can I Write About Bullet Journaling?

Can I make a tutorial video?

Can I Build an App?

Can I Host a Bullet Journal® Workshop or Online Class?

Can I Sell Bullet Journal® Materials or Services?

Who is Lightcage LLC?

Privacy Policy

Terms & Conditions

Contact Us

Blog Contributor Submission

Mental Health Resources

How can I report a trademark violation?

Help! I don't see where I can sign up for the waitlist!

I didn't receive the PDF with my audiobook

Can I get an invoice for a purchase?

Changes for Europe and UK Customers

Europe and UK Customers

Is it available for iOS or Android?

How can I report a bug in the Companion App?

How can I request a feature in the Companion app?

Companion App

Press

Bullet Journal Media & Press

Disclosure of Data Processors With Whom we Work

Website Accessibility Statement

Website Terms & Conditions (“Terms of Use”)

Website Privacy Policy

Program Terms & Conditions  (“Terms of Purchase”)

Earnings & Income Disclaimer

Policies

Bullet Journal Certified Practitioner Program TOU

Bullet Journal Certified Trainer Program TOU

Terms of Use