# bullet-journal

> Public Help Center articles for bullet-journal.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Shipping & Delivery](https://help.bulletjournal.com/en-US/shipping-&-delivery-77121.md): Carriers are still currently experiencing a host of different issues due to weather. They’re simply understaffed and their systems are overwhelmed, resulting in a lot of inconsistent updates. This is a known issue for many major carriers impacting co
- [My Notebook Arrived Damaged!](https://help.bulletjournal.com/en-US/my-notebook-arrived-damaged-77123.md): Oh no, sorry to hear that! Please send pictures of the damage for us to look into. You can contact our support team via the link below. Just be sure to include an image of your damaged book in your email. If there is minor damage and regular shipping
- [Why Did My Expedited and Express Shipping Take Longer?](https://help.bulletjournal.com/en-US/why-did-my-expedited-and-express-shipping-take-longer-77125.md): We know you are eager to receive your Bullet Journal. We want you to receive it as quickly as possible as well!. Please note that selecting expedited or express shipping does not eliminate processing and handling time. Orders typically take 24 busin
- [Cancel My Order](https://help.bulletjournal.com/en-US/cancel-my-order-77126.md): Unfortunately, we can't offer order cancellations. As soon as you order a book, the order starts the process by our fulfillment warehouse partner. We are happy to provide a refund if the notebook is returned unopened to our warehouse (Please see info
- [Canada, Australia, and New Zealand](https://help.bulletjournal.com/en-US/canada-australia-and-new-zealand-1146845.md): Do we ship to Canada, Australia, and New Zealand? YES! We do!. Links to our online stores for these regions are below, be sure to bookmark it!. Bullet Journal Australia and New Zealand. Bullet Journal Canada
- [I put in the wrong address! Can I change it?](https://help.bulletjournal.com/en-US/i-put-in-the-wrong-address-can-i-change-it-1398194.md): I put in the wrong address and it shipped out, what can I do? And why can’t you just send me another one to the right address?. We are sorry to hear this! Unfortunately, if there was a customer error in their information that was accidental at checko
- [Why hasn't my order shipped yet?](https://help.bulletjournal.com/en-US/why-hasnt-my-order-shipped-yet-1398200.md): Bullet Journal is a small company that has warehouses in several countries. We don't have the same sort of infrastructure as a large company like Amazon, which means that it will take a few days to ship your order. Once your order is placed, it is ad
- [Return Policy](https://help.bulletjournal.com/en-US/return-policy-321214.md): Foundation Plan: Foundation plan is an annual commitment (12 months) regardless of payment option chosen (one annual payment or the 12 monthly payment installments. You can cancel your plan within 7 days of purchase by emailing support. Please note i
- [The Plans](https://help.bulletjournal.com/en-US/the-plans-1347057.md): We are excited to roll out the new Plans as an answer to a common Bullet Journal challenge: Consistency. The Plans combine the theory of courses with the practice of live rituals. Do I have to know English?. Is the course available offline?. Can I sh
- [Are there scholarships for the Plans?](https://help.bulletjournal.com/en-US/are-there-scholarships-for-the-plans-1771416.md): As you may know, we have historically offered a "5 for 1" model of scholarship: for every 5 memberships/courses purchased, we give one to the Community. We had been doing this for the Basics & Beyond Course and hope to do the same for the Plans. We a
- [Why was my legacy plan discontinued?](https://help.bulletjournal.com/en-US/why-was-my-legacy-plan-discontinued-2445385.md): Our old membership was called "Premium" - you may see that your old plan was called Legacy Premium or something like this. In May/June we had a major campaign that talked about our shift to three different Plans, inviting legacy members to join. Thos
- [Active Bujo U Members Physical Product Discounts](https://help.bulletjournal.com/en-US/active-bujo-u-members-physical-product-discounts-6379917.md): As a Bullet Journal member, you get an ongoing discount on all physical products in the Bullet Journal store. The amount depends on your membership plan:. In the US: Just sign in on the store with your Bullet Journal account using the same email addr
- [Who Invented the Bullet Journal Method?](https://help.bulletjournal.com/en-US/who-invented-the-bullet-journal-method-76844.md): Bullet Journal® (or BuJo® for short) was developed by Ryder Carroll, a digital product designer living in Brooklyn, NY. Through many years of trial and error, the system has evolved into the ideas presented here. This website, in addition to serving
- [What Notebook Should I Use?](https://help.bulletjournal.com/en-US/what-notebook-should-i-use-76853.md): The short answer is: your favorite notebook. The long answer is, use a high quality notebook that will last. You can also purchase the custom Bullet Journal® notebook available from our store. It features numbered pages, an index, a bullet key, 3 boo
- [Is There a Right Way to Bullet Journal?](https://help.bulletjournal.com/en-US/is-there-a-right-way-to-bullet-journal-76854.md): I get asked this a lot, so I wrote an article about it that you can read here:
- [How Many Bullet Journals Do I Need Per Year?](https://help.bulletjournal.com/en-US/how-many-bullet-journals-do-i-need-per-year-76855.md): This really depends on you. I average one notebook a quarter, so four a year. That said, I find that starting with a fresh book on the first of the new year will help you catalog them much easier. Even if your Bullet Journal® book is only a quarter f
- [Pen or Pencil?](https://help.bulletjournal.com/en-US/pen-or-pencil-76856.md): My advice is: Use what makes your handwriting more legible and doesn’t fade. One of the great benefits of Bullet Journaling is that over time, you assemble a library of notebooks. Your Bullet Journal® library is a wonderful thing to revisit years lat
- [How Do I Use the Pocket Notebooks?](https://help.bulletjournal.com/en-US/how-do-i-use-the-pocket-notebooks-1265834.md): With the introduction of the latest addition to the Notebooks, The Pocket, many have asked about how to use them in their practice. Here are some ideas below to check out:
- [Special edition and annual color notebooks](https://help.bulletjournal.com/en-US/special-edition-and-annual-color-notebooks-446441.md): Annual Bullet Journal colors. When will the next Artist Edition be released?. The Artist Edition Notebook started back in 2017 to honor the artistic gifts of the community. We partner with an artist to bring their work to life on a Bullet Journal not
- [The Bullet Journal Notebook?](https://help.bulletjournal.com/en-US/the-bullet-journal-notebook-76857.md): Meet the only notebook designed for Bullet Journaling. It was crowdfunded into existence by nearly 3000 Kickstarter backers. The original Edition 1 notebook was created in collaboration with the fine folks over at Leuchtturm 1917, makers of the highe
- [Where Can I Buy The Bullet Journal Notebook?](https://help.bulletjournal.com/en-US/where-can-i-buy-the-bullet-journal-notebook-76858.md): The official Bullet Journal® Notebook is available online through our store, Amazon in the US, and through official retail shop partners.
- [Do you sell just the stickers from the Notebook?](https://help.bulletjournal.com/en-US/do-you-sell-just-the-stickers-from-the-notebook-1398040.md): At this time, you can purchase the sticker pack as part of the Guidepack found in our shop.
- [Media Inquiries](https://help.bulletjournal.com/en-US/media-inquiries-76845.md): We'd love to hear from you! If you're interested in interviewing Ryder (the creator of the Bullet Journal®) reach out to us at support[at]bulletjournal.com with specific details about what you're wanting to discuss and propose.
- [Can I Build an App?](https://help.bulletjournal.com/en-US/can-i-build-an-app-76850.md): Please check out our Companion App. This is the only app that is officially offered by us. We are currently looking for an Android developer to port the IOS version. If you're interested, please contact us. Otherwise, please note that all rights are
- [Can I Host a Bullet Journal® Workshop or Online Class?](https://help.bulletjournal.com/en-US/can-i-host-a-bullet-journal-workshop-or-online-class-76851.md): Many members share what Bullet Journal® has done for them and their own personal practices through their own content, conversations, and communities, and we love seeing that. Only current Certified Trainers are authorized to lead workshops using the
- [Contact Us](https://help.bulletjournal.com/en-US/contact-us-76862.md): support@bulletjournal(dot)com (Mon-Fri). If you’d like to cover or review the book for your magazine, TV/ radio show, podcast, or newspaper, contact us at support[at]bulletjournal.com (Monday - Friday).
- [Blog Contributor Submission](https://help.bulletjournal.com/en-US/blog-contributor-submission-88889.md): Do you want to submit a blog to be considered for a future newsletter and our website blog? Please use this Blog Submission Link to fill out a simple form for general information.
- [Mental Health Resources](https://help.bulletjournal.com/en-US/mental-health-resources-136112.md): A selection of mental health resources
- [How can I report a trademark violation?](https://help.bulletjournal.com/en-US/how-can-i-report-a-trademark-violation-446454.md): Bullet Journal® and Bujo® are registered trademarks in multiple countries and cannot be used without express permission from the company. This means that selling branded services (classes, workshops) and products (notebooks, templates, accessories) w
- [Help! I don't see where I can sign up for the waitlist!](https://help.bulletjournal.com/en-US/help-i-dont-see-where-i-can-sign-up-for-the-waitlist-1347204.md): Issue: You want to sign up for the newsletter or join a waitlist, but you cannot see where to enter your information. Possible Cause: This issue may be caused by an ad blocker or pop-up blocker extension being enabled in your browser. Steps to Turn O
- [I didn't receive the PDF with my audiobook](https://help.bulletjournal.com/en-US/i-didnt-receive-the-pdf-with-my-audiobook-1398032.md): If you purchased the audiobook on Audible, please check your Audible Library for your bonus PDF. If you purchased the audiobook on Apple Audiobooks, you can find the PDF in the Table of Contents. On Spotify Premium, the easiest way to access the PDF
- [Can I get an invoice for a purchase?](https://help.bulletjournal.com/en-US/can-i-get-an-invoice-for-a-purchase-1398047.md): Sometimes, people will request an invoice to share with an employer. You can request one from us by emailing support[at]bulletjournal.com and specify the order number you'd like an invoice for.
- [Existing plan members upgrading instructions](https://help.bulletjournal.com/en-US/existing-plan-members-upgrading-instructions-7923786.md): Until Aug 27, those who are new or upgrading to Bullet Journal Advanced can get a discount for their membership. To do so, it requires a few steps. Please follow them carefully:
- [Changes for Europe and UK Customers](https://help.bulletjournal.com/en-US/changes-for-europe-and-uk-customers-475082.md): For Europe and UK customers, our products can be bought directly on Leuchtturms here. To our valued customers in Europe and the UK, Bullet Journal products are conveniently available for purchase at https://bullet-journal.eu/. Please find below the l
- [Is it available for iOS or Android?](https://help.bulletjournal.com/en-US/is-it-available-for-ios-or-android-76842.md): At this time the app is still available on iOS/Apple store for phones and devices, the app is not available for PC use. When it becomes available for Android again, we will announce it!. Download for iOS
- [Can I Build an App?](https://help.bulletjournal.com/en-US/can-i-build-an-app-76843.md): You don't need to, we already have. It is called the Bullet Journal Companion App. Please note that all rights are reserved and that Bullet Journal®is a registered trademark. The use of Bullet Journal® is prohibited to create or sell any products or
- [How can I report a bug in the Companion App?](https://help.bulletjournal.com/en-US/how-can-i-report-a-bug-in-the-companion-app-446422.md): We're always looking for ways to improve the app. If you've noticed a bug, please submit the information in this form.
- [How can I request a feature in the Companion app?](https://help.bulletjournal.com/en-US/how-can-i-request-a-feature-in-the-companion-app-446424.md): To share your idea or request for the Bullet Journal Companion App, please submit your information in this form. As always, please be as specific as possible to illustrate your idea!
- [Disclosure of Data Processors With Whom we Work](https://help.bulletjournal.com/en-US/disclosure-of-data-processors-with-whom-we-work-404125.md): We care about your personal information and data, and work with a variety of other companies in order to run our business, and provide access to our online offers and services. The Companies that support us with the collection and processing of our d
- [Website Accessibility Statement](https://help.bulletjournal.com/en-US/website-accessibility-statement-404127.md): We are committed to providing a website that is accessible for people with disabilities. As part of this commitment, we have taken steps to adhere to the Web Content Accessibility Guidelines (WCAG), version 2.1 level AA, as developed by the World Wid
- [Website Terms & Conditions (“Terms of Use”)](https://help.bulletjournal.com/en-US/website-terms-and-conditions-(%E2%80%9Cterms-of-use%E2%80%9D)-404128.md): Website Terms & Conditions (“Terms of Use”). These Terms & Conditions were last modified on December 10, 2023. Lightcage, LLC (the “COMPANY”) welcomes you to www.bulletjournal.com (the “Website”), and any other websites operated by the Company. VISIT
- [Website Privacy Policy](https://help.bulletjournal.com/en-US/website-privacy-policy-404131.md): This Privacy Policy was last modified on December 8, 2023. We at Lightcage, LLC are strongly committed to protecting your privacy and providing a safe online experience for all of our visitors while offering a high-quality user experience here at www
- [Program Terms & Conditions (“Terms of Purchase”)](https://help.bulletjournal.com/en-US/program-terms-and-conditions--(%E2%80%9Cterms-of-purchase%E2%80%9D)-404133.md): Terms of Purchase. This Agreement sets forth the terms of purchase for your purchase from Lightcage, LLC. By placing your Order with Lightcage, LLC (the “Company”), by clicking “accept,” or by using the Services, you agree to be bound by this Agreeme
- [Earnings & Income Disclaimer](https://help.bulletjournal.com/en-US/earnings-and-income-disclaimer-404137.md): Earnings & Income Disclaimer. We at Lightcage, LLC make no guarantees as to results or earnings or income related to any of the services or offerings found on this website, whether our own or that of a third party. The information provided, including
- [Bullet Journal Certified Practitioner Program TOU](https://help.bulletjournal.com/en-US/bullet-journal-certified-practitioner-program-tou-835604.md): Writing for Being Terms and Conditions of Use. Bullet Journal® Certified Practitioner Program. Please read these Terms and Conditions of Use (“TOU”) carefully. You must agree to these TOU before you are permitted to use or access any Lightcage LLC db
- [Bullet Journal Certified Trainer Program TOU](https://help.bulletjournal.com/en-US/bullet-journal-certified-trainer-program-tou-835611.md): Please read these Terms and Conditions of Use ("TOU") carefully. You must agree to these TOU before you are permitted to use or access any Lightcage LLC dba "Bullet Journal®" digital or downloadable resources, online courses, membership portals, or p